Frequently Asked Questions
Find answers to your questions quickly.
MemoSpark is a learning app based on flashcards and spaced repetition. It helps students memorize any type of content effectively, and allows parents to track their children's progress.
Yes! MemoSpark is free with all basic features: deck creation, review, access to the public library. An optional Premium version offers advanced features.
MemoSpark is available on Android via the Google Play Store. An iOS version is coming soon.
Yes, decks you've already accessed are available offline. Synchronization happens automatically when you reconnect.
Download the app, tap "Sign Up", choose your role (Learner or Parent), fill in your information, and confirm your email.
Yes! You can create an account or sign in quickly with your Google account.
On the login screen, tap "Forgot password?". Enter your email and you'll receive a link to reset your password.
Go to Profile > Settings to modify your name, email, profile photo, or password.
Contact us at support@memospark.net with your deletion request. We'll process it within 48 hours.
Tap the "+" button in the Decks tab. Give your deck a title, add a description, and start creating your cards.
Open your deck, tap "Add card", then enter the question (front) and answer (back).
Yes, you can add images to both the front and back of your cards.
Open your deck, go to settings and enable the "Public" option. Your deck will then be visible in the public library.
When creating a deck, tap "Generate with AI". Enter a topic and the number of cards you want. The AI will automatically create questions and answers.
There's no limit to the number of decks you can create!
It's a scientific learning method. Cards you know well appear less often, while those you struggle with come back more frequently. This optimizes your long-term memorization.
During review, you see the question, then reveal the answer. You then indicate if you knew it (easy, correct, difficult, review again). The algorithm adjusts when the card appears next.
We recommend 10-15 minutes per day for optimal results. Consistency is more important than duration!
Yes! In the Statistics tab, you can see your study time, number of cards reviewed, your consecutive day streak, and more.
Your child must first create their own "Learner" account. In your Parent space, go to "Children" > "Add a child", search for your child's account, send an invitation, and your child accepts from their app.
You can see your children's daily study time, the decks they're studying, their scores and progression, and their badges and rewards.
Yes! You can create decks and assign them directly to your children.
Yes, multiple parent accounts can be linked to the same child (for example, both parents).
Yes, your child can see the list of parents linked to their account in their settings.
Unlimited AI card generation, no ads, advanced statistics, custom themes, and priority support.
Monthly: $4.99/month. Annual: $39.99/year (save up to 33%).
Go to Profile > Premium, choose your plan, and follow the payment instructions via Google Play.
Subscriptions are managed through Google Play. Open Google Play Store > Menu > Subscriptions > Select MemoSpark > Cancel subscription.
Refund requests are handled by Google Play according to their terms. Contact Google Play support for any request.
Your data (decks, cards, progression) is kept. You simply lose access to Premium features.
Yes, we take security very seriously. Your data is encrypted and stored on secure servers.
No, we never sell your personal data. See our Privacy Policy for more details.
Yes, we comply with COPPA and GDPR regulations for protecting minors' data.
Contact us at support@memospark.net to request complete deletion of your data.
Try these steps: close and reopen the app, check your internet connection, update the app from the Play Store, restart your device. If the problem persists, contact us.
Your decks are synced with your account. Make sure you're logged in with the correct account. If the problem persists, contact support.
Contact us at support@memospark.net describing the problem, your device, and the app version.
We love suggestions! Send your ideas to support@memospark.net.
Email: support@memospark.net. Contact page: memospark.net/contact. We typically respond within 24-48 hours.
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